Newlife is your one stop service point for all electronics, electrical and IT products. Since 2007, a passion for helping households deal with their electronics and appliances related problems by offering cost effective, reliable and quick solutions makes Newlife the preferred trouble shooting partner for over 1 million homes. A presence in over 225 cities ensures that Newlife is close to you no matter which city in India you are based out of or travelling to.

Be it Hyderabad and Secundrabad, Newlife has a local service hub where you can easily service your DVD player, TV, washing machine, food processor or laptop in a hassle free manner. Newlife can help you install, optimize performance, shift or fix any product of any brand or age.

Our passion for consumer service has seen us in long-term Relationship with India’s biggest retail chains and corporate like the Tata group, Future Group and a bevy of leading consumer durables brands.

Customers trust Newlife because of its policy of only using genuine spares & accessories; because Newlife’ service personnel are highly skilled and well trained; because Newlife can help fix any product at home of any brand; because they do not have to depend on the unreliable local repairman each time they have a problem.

The Need

Today an average customer is faced with many questions in respect of choice of technology, size, features, availability of service etc while deciding on which product to buy for home. The decision making process has become complex with a plethora of competing claims by brands.

An average household today owns anywhere between 10 to 15 appliances and devices of varying age and brands. These products have a life of between 8 to 10 years.

With technology advancing rapidly products and models face quick obsolescence and spares for most products are difficult to come by.

Advanced gadgets also need proper installation, calibration, proper accessories, continuous tuning to give optimum performance on a sustained basis.

Post warranty an average customer depends on either the brand service center or the local repairman for service support. In any event he /she has to depend on the local repairman of limited capability and questionable spares or coordinate with multiple service providers for different products.

Customers have very limited options on covering all their products through a reliable annual maintenance cover.

Newlife was established to address these very concerns of consumers and act as a single window solutions provider for any kind of consumer need ranging from decisions on choice of technology, size, installation, maintenance, repair, exchange, recycle, anything at all.

The Values

MISSION STATEMENT
To be a preferred partner for home consumers, retailers, brand owners and manufacturers in providing the highest levels of customer service in consumer electronics, appliances, communications and computing products across India.

To achieve the highest standards of customer
satisfaction on a sustained basis through the use of the latest technologies, efficient systems
and processes and a team of highly motivated and trained manpower.

VISION STATEMENT
To become the largest, most preferred, completely integrated, service provider of choice in the consumer electronics, appliances, communications and computing space in HYD & Secunderabad by the year 2015.

OUR VALUES
At Newlife we are committed to do business in a manner that will, on a sustained basis, earn us the respect of our customers, partners, employees and society at large. The values that drive us reflect our commitment to

• Customer delight – consistently surpass expectations of our customers
• Integrity and transparency – be ethical and open in all our dealings
• Pursuit of excellence – consistently improve upon our systems, processes and services to remain the best in our business.

Strengths

Newlife brings you affordable, accessible and trustworthy solutions to take care of all your home appliances, electronics, computers, peripherals and security systems.

Wide Network: We have a network of service centers spread across Hyderabad and Secundrabad in AP, making our service accessible to you wherever you are

Highly Skilled Team of Expert Technicians: Our technicians are well trained and undergo frequent skill up-gradation programs to keep up with the technological advancements.

Safe and Trustworthy Workforce: We undertake thorough background checks and monitoring procedures to ensure each one of our technicians are trustworthy – both personally and technically. Every one of our employees carry their tamperproof ID cards.

The Newlife Reliability Guarantee: We back our efficient services with a 90-day service warranty. For any reason, if our customer is not fully satisfied with our workmanship, we promise to revisit and re-service without any additional charges up to 90 days from the date of first service.

Service Any Appliance, Any Brand: We service almost every home appliance. Be it a small appliance like an electric iron, or a higher end refrigerator, or computer & peripherals, we have the right technicians for you.

Prompt Customer Care: Our polite and helpful customer care executives are right at your service whenever you call. They speak your language, and help you to resolve any of your service related problems.

Genuine Parts & Software: We have a well managed spare warehousing system to make sure all necessary spares are available. We use only genuine spares to ensure the best performance for your appliances and durable